Last Updated: 2025-12-01
1. Introduction
At FreezeCar (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website FreezeCar.com or purchase our services/products.
This policy is compliant with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Swedish data protection laws.
2. Data Controller
For the purposes of the GDPR, the data controller responsible for your personal data is:
- Company Name: FreezeCar
- Organization Number: 8209277857
- Address: Granitvägen 28, 921 37, Lycksele, Sweden
- Email: info@freezecar.com
3. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name, username, or similar identifiers.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details (note: we usually process this via secure third-party payment providers).
- Transaction Data: Details about payments to and from you and other details of products/services you have purchased from us.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
4. How We Use Your Data (Legal Basis)
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
| Purpose / Activity | Type of Data | Legal Basis for Processing |
|---|---|---|
| To register you as a new customer | Identity, Contact | Performance of a contract |
| To process and deliver your order (Manage payments, fees, and charges) | Identity, Contact, Financial, Transaction | Performance of a contract |
| To manage our relationship with you (Notify you about changes to terms or privacy policy) | Identity, Contact, Profile | Legal obligation |
| To administer and protect our business (Troubleshooting, data analysis, system maintenance) | Identity, Contact, Technical | Legitimate interest (Network security, fraud prevention) |
| Marketing and Newsletter | Identity, Contact |
5. Data Sharing and Transfers
We do not sell your personal data. However, we may share your data with trusted third parties to provide our services:
- Service Providers: IT and system administration services.
- Professional Advisers: Lawyers, bankers, auditors, and insurers.
- Payment Processors: [e.g., Klarna, Stripe, PayPal].
- Authorities: The Swedish Tax Agency (Skatteverket) or other authorities if required by law.
International Transfers:
If we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We transfer data to countries deemed to have an “adequate” level of protection by the European Commission.
- We use specific contracts approved by the European Commission (Standard Contractual Clauses).
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Bookkeeping Act (Bokföringslagen): In Sweden, accounting data must be saved for 7 years.
- Marketing Data: Retained until you withdraw consent or unsubscribe.
7. Your Legal Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you (a “registry extract”).
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure (“Right to be Forgotten”): Request that we delete your data where there is no good reason for us to continue processing it.
- Right to Restriction: Request suspension of processing of your data.
- Right to Object: Object to processing where we rely on a legitimate interest or for direct marketing purposes.
- Right to Data Portability: Request the transfer of your data to you or a third party.
- Right to Withdraw Consent: You may withdraw consent at any time where we are relying on consent to process your data.
To exercise any of these rights, please contact us at info@freezecar.com
8. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.
9. Complaints
If you believe that we are processing your personal data in violation of the GDPR, you have the right to lodge a complaint with the supervisory authority.
In Sweden, the supervisory authority is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY).
- Website: www.imy.se
- Phone: 08-657 61 00
10. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
FreezeCar
Granitvägen 28, 921 37, Lycksele, Sweden
info@freezecar.com